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L&W is proud to announce that we have passed which? Trusted traders rigorous assessment process and are now official member.

Complaints Policy

We at L&W Heating and Plumbing Ltd endeavour to provide the best service and products for our customers.  However, on rare occasions, we recognise that there may be times where our customer may not be completely satisfied.

To ensure we can put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible.

Either call us on 01925 295757, or write to us at The Old Forge, 17 High Street, Newton-le-Willows, Merseyside, WA12 9SP, or email us at aprillee@lwheating.com

We aim to respond within 24 hours of receiving your complaint, and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsmen Services Ltd for dispute resolution.  In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them.  If you wish to do so, please contact Which? Trusted traders in the first instance on 0117 981 2929

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